Refund and Returns Policy

This policy sets out the circumstances in which goods supplied by us to a customer (“you”) will be accepted for return.

AUSTRALIAN CONSUMER LAW

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’ Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

CHANGE OF MIND RETURNS

We will replace goods if they have been damaged during shipping. Notify us via email as soon as possible. You return the item within 30 days of purchase.

The Item is;

• Produce your original receipt at the time you return the item
• It is in its original packaging, including instruction manuals and all accessories;
• It is unopened, unused and in its original condition; and
• If these requirements are not satisfied we reserve the right not to offer an exchange or refund for change of mind returns.
• While goods are being assessed, we will not be deemed to have accepted the goods for return.

WHEN GOODS WILL BE ACCEPTED FOR RETURN

We will accept goods for return only after assessment as set out above, where the goods:

• The product is faulty or is not of acceptable quality, or
• The product does not match the sample or our description; and
• The product does not work as described for its intended purpose

If you are entitled to a refund under the ACL, your refund will be issued to you by your original payment method for the goods.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Claims for compensation or reasonable expenses incurred in returning your purchase should be addressed to our Customer Service team at the address below and need to be accompanied with supporting evidence.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

HOW TO RETURN YOUR PRODUCT

Returns can be sent back to us, our address and location can be found on our contact page.

You will need your tax invoice (email receipt) as information on this is needed as proof of purchase. For a change of mind return/exchange, the delivery fee is non-refundable.

This policy is for Cedar and Suede – https://cedarandsuede.com.au effective as of 2023.